Step 1: From the log in page click ‘I’ve lost my password’.
![](https://learninghub.thewi.org.uk/wp-content/uploads/2024/01/Picture11.png)
Step 2: Enter the email address you use for the Learning Hub and click ‘Send me the password reset link’.
![](https://learninghub.thewi.org.uk/wp-content/uploads/2024/01/Picture12.png)
Step 3: You will see a page confirming a password reset email will be sent to you. If you do not have an account with the email address inputted you will not receive an email.
![](https://learninghub.thewi.org.uk/wp-content/uploads/2024/01/Picture13.png)
Step 4: You will then receive an email allowing you to reset your password. Click ‘Set Your Password’. Please note it may take a few minutes for the email to come through, ensure you check your spam/junk folder in case it has been filtered.
![](https://learninghub.thewi.org.uk/wp-content/uploads/2024/01/Picture14.png)
Step 5: A webpage will open asking you to enter and confirm your new password. Please note this must be at least 6 characters, including at least one uppercase letter and one number. Please ensure you are typing the same password into both sections.
![](https://learninghub.thewi.org.uk/wp-content/uploads/2024/01/Picture15.png)
You will then be sent to your account where you can see your recent bookings and find course documents.