NFWI Training : Conflict Management Training in Association with The Conflict Training Company (September 2024)

Sign Up Now: £0.00

Starts: Thursday, 26 September 2024 at 6:00PM
Ends: Thursday, 26 September 2024 at 9:00PM

Available spaces: 0
Host: Sam Lane


This session is provided for Federation and WI committee members and trustees.

Please ensure your Federation and/or WI role is added to your MCS profile to enable us to verify your eligibility for this training course.

We are pleased to be working with the Conflict Training Company to offer this online session. Please ensure you read the course description, including aims and objectives prior to booking. The partner trainers we are working with are experts in their field and, while they have been briefed on the structure of the WI, this session will not be WI specific.


Thursday 26th September 6pm-9pm


On this course we focus on how you can control and manage your responses to ensure you have your full capabilities available to influence the interaction in a positive way.

We will focus on easy-to-implement insights and strategies that will help you to:

  • Manage your tone of voice and the speed of the conversation
  • Manage your body language to convey cooperation rather than any hint of confrontation
  • Structure and control conversations to encourage the person to vent and release the tension built up in them
  • Build your confidence to manage challenging interactions even when the outcome of some conversations might not be as positive as you would have hoped.

This is a participatory training session and to ensure participants to feel able to ask questions and share experiences freely, this session will not be recorded.


The Trainer - Sam Lane  

Samuel is a facilitator with 5 years of experience delivering a range of training to a number of sectors. He has worked both nationally and internationally with clients including: local councils, charities, theatres, haulage and logistics, agricultural, SME's, food and drinks providers, supermarkets, private health, car manufacturers and certified apprenticeship providers. 

With a background in customer service and a BA (Hons) in Acting from the Guildford School of Acting, Sam prides himself on his interpersonal skills and ability to engage with delegates on a level which helps them to get the most out of training. 

His experience includes: One-to-one Skills Practice, Theatre-based Learning, Workshops, Masterclasses, Conference Delivery, Delivery of Certified Modules for Accredited Apprenticeship Schemes. 

The courses he currently delivers include: Conflict Management, Managing Challenging Phone Calls, Managing Conflict in Teams, Management Communication, Negotiating & Influencing, Communication Skills & Collaborative Working, Presentation Skills, Interview Technique & Managing Performance and Appraisals. 


Please note, if this course is full we encourage you to join the waiting list and we will contact you with advanced booking access to the next course date once available.

Zoom log in details will be included at the bottom of your confirmation email after you have registered. 

(If you do not receive a confirmation email please check your spam/junk email boxes or sign into the 'Your Account' section of the Learning Hub website to retrieve all of your booking and course information)